Terms of Service

1. Who we are

Ifarlo ("Ifarlo", "we", "us") is a customer relationship management (CRM) service operated by Ifarlo Ltd, a company registered in England and Wales (Company No. 17251655), 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. By creating an account or using Ifarlo, you agree to these Terms.

2. Your account

You must provide accurate information and keep your login details secure. You are responsible for activity under your account. You must be at least 18 and able to enter a contract. If you set up Ifarlo for an organisation, you confirm you're authorised to accept these Terms on its behalf.

3. Subscriptions and payment

Paid plans are charged per user seat, billed monthly in advance through our payment provider, Stripe. Fees are stated at purchase. Charges recur automatically until you cancel. You can cancel at any time; access continues to the end of the paid period. Except where required by law, payments are non-refundable.

4. Acceptable use

You agree not to misuse Ifarlo, including: breaking the law; uploading harmful or unlawful content; sending spam or unsolicited marketing in breach of applicable rules; attempting to access other users' data; or disrupting the service. You are responsible for the data you add and for having the right to use it, including any contact details you import.

5. Your data

You keep ownership of the data you put into Ifarlo. You grant us the limited right to store and process it to provide the service, as described in our Privacy Policy. You're responsible for keeping your own records; while we take reasonable steps to protect and back up data, you should keep independent copies of anything important.

6. Third-party connections

Ifarlo can connect to third-party services such as Google and Microsoft (for sign-in and calendar). Your use of those services is governed by their own terms. We only access what you authorise, and you can disconnect at any time.

7. Availability

We aim to keep Ifarlo available and reliable, but we don't guarantee uninterrupted service. We may update, change, or withdraw features, and will give reasonable notice of significant changes where we can.

8. Cancellation and suspension

You may stop using Ifarlo and cancel at any time. We may suspend or end access if you breach these Terms or use the service in a way that risks harm to others or to Ifarlo.

9. Liability

Ifarlo is provided "as is". To the extent permitted by law, we are not liable for indirect or consequential losses, or for loss of data or profits. Nothing in these Terms limits liability that cannot be limited by law. Our total liability in any 12-month period is limited to the fees you paid in that period.

10. Changes to these Terms

We may update these Terms from time to time. If we make significant changes, we'll let you know. Continuing to use Ifarlo means you accept the updated Terms.

11. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.

12. Contact

Questions about these Terms: hello@ifarlo.com.